A new concern has come up regarding food delivery app Zomato after a customer noticed something unusual. The same restaurant was showing two different delivery distances from the same location, raising questions about delivery charges and transparency.
What Exactly Happened?
The issue came to light when a user shared his experience on X.
So this is how customers are treated now?
From the SAME location, the SAME restaurant shows two completely different distances — 3.3 km vs 7.1 km. That’s more than double. And guess what changes with distance? Delivery fees.@zomato @zomatocare pic.twitter.com/0OR9nHxXdS
— Abhijit boruah (@Abhijitborn78i) April 8, 2026
Customer Notices Distance Mismatch
The user claimed that while ordering food, the same restaurant showed two different distances—one much shorter and the other more than double.
This difference was not small. It directly affected the delivery charges, making the order more expensive.
Delivery Charges Became The Main Concern
The customer pointed out that delivery fees are often calculated based on distance.
Why This Matters
If the distance shown is higher, the delivery fee also increases. This made the user question whether the system was accurate or not.
Screenshots shared online showed that while apps like maps displayed a shorter route, the app showed a longer one.
Zomato’s Response To The Complaint
After the post went viral, Zomato responded to the user.
Company Asked For Details
Zomato requested the user to share his registered mobile number and delivery address through a private message so they could check the issue.
However, no detailed public explanation has been given yet about why such a difference happened.
Possible Reasons Behind Distance Difference
There can be several reasons for such mismatches.
Different Route Calculations
Apps may use different routes based on traffic, delivery partner location, or internal algorithms.
Technical Glitches
Sometimes, bugs or system errors can show incorrect distances.
Dynamic Pricing System
Delivery apps often use complex systems where multiple factors affect pricing, not just distance.
Growing Concerns Over Transparency
This incident has again highlighted a common complaint among users.
Users Question Pricing System
Many customers feel that delivery charges are not always clear. Prices can change based on time, demand, and location.
Such incidents increase confusion and reduce trust.
Public Reaction On Social Media
After the issue was shared online, many users reacted.
Mixed Reactions
Some users said they also noticed similar issues before. Others felt it might be a one-time technical error.
Still, the discussion has raised awareness about how pricing works on food delivery apps.
My Opinion On This Issue
In my opinion, this is an important issue that needs attention.
Customers should clearly understand how they are being charged. If there is confusion, companies should explain it openly.
Even small errors can affect trust, especially when money is involved.
Conclusion
The distance difference issue on Zomato shows that even popular apps can face technical or system-related problems. While Zomato has responded and is checking the issue, users expect more transparency in pricing and calculations. As online food ordering continues to grow, clear communication and trust will be key for long-term success.
FAQs
What was the issue reported by the customer?
The customer noticed that the same restaurant showed two different delivery distances from the same location.
Why is this a problem?
Because delivery charges depend on distance, showing a higher distance can increase the fee.
How did Zomato respond?
Zomato asked the user to share details privately so they could investigate the issue.
Is this a common problem?
Some users have reported similar concerns, but it may also be due to technical errors.
What can customers do in such cases?
Customers should report the issue to the app’s support team and keep screenshots as proof.
Will Zomato fix this issue?
The company has started investigating, but no detailed explanation has been shared yet.