A fresh controversy involving Zomato has sparked discussion online after a customer claimed that a packaged food item with an MRP of ₹45 was sold to him for ₹78 on the app.
The incident has once again raised questions about pricing transparency on food delivery platforms in India.
Customer Shares Complaint On Social Media
The issue came into public attention after the customer posted screenshots on X.
@zomato scam! The product delivered has an MRP of ₹45 printed on the package, but I was charged ₹78 on the app for the same packaged item. This feels misleading and unfair pricing. Please clarify and issue an appropriate refund/compensation.” order8102748493 #fraud #scam pic.twitter.com/8H8mgXKLK7
— Neil (@Neil18z) May 14, 2026
Difference Between App Price And MRP
According to the customer, the product ordered through the app was listed at ₹78. However, after receiving the order, he noticed that the packet clearly mentioned an MRP of ₹45.
The item was reportedly a packaged food product, making the price difference more noticeable.
Customer Calls Pricing ‘Unfair’
The user strongly criticized the pricing and accused the platform of misleading customers.
Demand For Refund
The customer requested clarification from the company and also asked for compensation or refund.
The post quickly gained attention online, with many users joining the discussion.
How Did Zomato Respond?
After the complaint went viral, Zomato replied publicly.
Company Reviewing The Matter
Zomato stated that they were reviewing the issue and would share an update later.
However, the company has not yet clearly explained why the item was priced much higher on the app.
Why Such Pricing Differences Happen
There are several possible reasons behind higher prices on food delivery apps.
Restaurant Pricing Policies
Restaurants sometimes keep different prices online compared to offline stores due to commission charges from apps.
Packaging And Operational Costs
Extra charges may also include packaging expenses, handling costs, and platform fees.
Convenience Pricing
Experts say food delivery apps often charge more because customers are paying for convenience and doorstep delivery.
What Does Indian Law Say About MRP?
Under Indian consumer laws, packaged products usually carry a Maximum Retail Price (MRP).
Can Businesses Charge More Than MRP?
Normally, packaged items should not be sold above MRP. However, food delivery platforms often argue that online service costs and restaurant pricing policies are different.
This creates confusion among customers.
Public Reaction Online
The issue triggered strong reactions on social media.
Mixed Opinions
Some users supported the customer and demanded stricter rules for food delivery pricing.
Others argued that online prices are often higher because of app commissions and delivery services.
Growing Concerns About Transparency
This is not the first time users have questioned food app pricing.
Need For Clear Pricing
Customers today want clear information about why prices are different online.
Experts believe better transparency can help build trust between apps and users.
My Opinion On This Issue
In my opinion, customers should clearly know why they are paying extra.
If the price is higher due to delivery or operational costs, platforms should mention it openly. Hidden confusion can damage customer trust.
At the same time, users should understand that online delivery services involve additional expenses compared to buying directly from a shop.
Conclusion
The pricing dispute involving Zomato has once again highlighted concerns around transparency in food delivery apps.
While the company is reviewing the matter, the incident has started a larger discussion about fair pricing and customer rights in the digital food industry.
As online ordering becomes more common, companies may need to provide clearer explanations to avoid such controversies in the future.
FAQs
What was the complaint against Zomato?
A customer claimed he was charged ₹78 for a packaged food item that had an MRP of ₹45.
How did Zomato respond?
Zomato said they were reviewing the matter and would provide an update.
Why are prices higher on food delivery apps?
Prices may increase due to commissions, packaging costs, operational charges, and delivery convenience.
Is charging above MRP allowed?
Packaged goods are usually expected to follow MRP rules, but online delivery pricing often creates legal and pricing confusion.