A passenger flying with IndiGo from Chandigarh to Delhi recently experienced an unusual problem. When he checked in his luggage, two weighing machines at different counters showed different weights for the same bag. The difference of 2.3 kg left him surprised and confused about the accuracy of the airport scales.
Passenger Shares Incident on Social Media
Daksh Sethi, the traveler, recorded the incident and posted it on social media. The video quickly went viral, attracting thousands of views. People expressed shock at how the same bag could give different readings and raised questions about airport weighing standards and passenger rights.
IndiGo Responds to Viral Video
IndiGo Airlines addressed the incident online. They explained that the discrepancy could be due to technical or calibration issues with the weighing machines. The airline reassured passengers that equipment is regularly checked and maintained, but minor technical glitches can occasionally happen.
Public Reactions and Concerns
Many travelers shared their own experiences, with some claiming minor weight differences had led to extra baggage fees. The incident sparked discussions about the reliability of airport equipment and the need for transparency in baggage handling.
Why Do Such Weight Differences Happen?
Experts say that luggage weight variations can occur due to:
- Calibration errors in weighing machines
- Uneven placement of bags on the scale
- Minor technical glitches in the equipment
While major airports regularly check their devices, occasional differences may occur, causing confusion among travelers.
Tips for Passengers
Passengers can avoid surprises by following these tips:
- Weigh luggage at home before heading to the airport
- Place luggage properly on the scale
- Report inconsistencies calmly to airline staff
- Record the incident if necessary without blaming staff personally
Conclusion
The Chandigarh airport incident highlights how small technical glitches can become a big concern for passengers. IndiGo reassured travelers, but this situation emphasizes the importance of accurate weighing systems and passenger awareness. Responsible reporting and documentation, as Daksh did, can help improve transparency and accountability in airports.
FAQs
Why did the same bag show different weights at Chandigarh airport?
Small technical glitches, calibration errors, or improper placement of luggage on the scale can cause discrepancies.
Can passengers be charged extra due to minor weight differences?
Yes, even small differences can sometimes affect baggage fees. It is always best to check luggage weight and report inconsistencies immediately.
How did IndiGo respond to the incident?
IndiGo explained that the difference could be due to technical or calibration errors and reassured that weighing equipment is regularly checked and maintained.
What should passengers do if they notice a weighing discrepancy?
Report calmly to airline staff, request a recheck at another counter, and document the incident if necessary.
Are such incidents common in Indian airports?
While rare, occasional discrepancies occur due to technical issues. Most airports maintain strict calibration schedules for their weighing machines.