IndiGo Airlines has landed in controversy once again after a passenger alleged that a flight attendant stole a gold chain from her five-year-old daughter during a flight. The incident shocked many passengers across the country and raised questions about safety and accountability inside aircrafts.
The allegation quickly went viral on social media, forcing the airline to release an official statement.
What Exactly Happened on the IndiGo Flight?
The incident reportedly took place on April 1, during IndiGo flight 6E 661 from Thiruvananthapuram to Bengaluru.
According to the passenger, Priyanka Mukherjee, she was travelling with her two daughters—one five years old and the other two. During the journey, her younger daughter became restless and started crying.
A flight attendant, identified as Aditi Ashwini Sharma, offered to help by watching over the older daughter while Priyanka handled the toddler.
Priyanka claimed that everything appeared normal until the aircraft landed. When she prepared to deboard, she noticed something alarming—the 20-gram gold chain her elder daughter was wearing had disappeared.
She stated that she immediately raised the matter with the crew but did not receive a clear explanation.
Mother’s Allegation Raises Serious Concerns
According to Priyanka’s version, the disappearance of the chain happened while the flight attendant had taken responsibility for the child. She believes that the airline staff should have cooperated more actively at the moment of complaint.
Her social media post on the issue triggered major public anger, with many demanding strict action and asking whether airlines maintain proper systems to handle such sensitive incidents.
IndiGo Airlines Issues a Response
As the matter gained momentum online, IndiGo finally responded.
In its brief statement, the airline said it is aware of the issue and is fully cooperating with the authorities investigating the matter. The airline emphasized that it takes such concerns very seriously.
However, the statement did not answer key questions, such as:
- Why was the accused staff member not immediately made available for internal inquiry?
- Why is there no clear footage or supporting evidence?
- What internal protocols were followed after the complaint?
These unanswered points have created further debate.
Why These Incidents Keep Raising Eyebrows
IndiGo is India’s biggest low-cost carrier, but it has been involved in several controversies, including arguments between passengers and crew, misbehavior complaints, and disputes caught on camera.
This latest allegation adds to the pattern and raises questions about training, monitoring, and in-flight transparency.
Many experts believe airlines must ensure:
- Better supervision when staff interact closely with children
- Immediate investigation when passengers report missing valuables
- Clear documentation and CCTV coverage where possible
- Responsible communication instead of delayed PR statements
Our Analysis on the Situation
While the investigation is still ongoing, a few things stand out:
- Passenger–crew trust is crucial. When a parent hands over their child to airline staff, safety is expected without compromise.
- Airlines must strengthen accountability. Missing valuables on flights should trigger a strict protocol.
- Clear communication reduces panic. A more detailed response from IndiGo could have calmed public speculation.
Until investigations conclude, it is too early to assume guilt. But the seriousness of the allegation makes it critical for IndiGo to handle the case transparently.
Conclusion
The allegation against the IndiGo flight attendant has sparked a fresh debate on passenger safety and staff accountability during flights. With the airline promising full cooperation, all eyes are now on the investigation. Whether the chain was misplaced or stolen, the incident highlights the need for clearer protocols, better staff training, and stronger passenger protection inside aircrafts.
FAQs
What did the passenger claim?
The passenger, Priyanka Mukherjee, claimed that her five-year-old daughter’s 20-gram gold chain went missing during the flight while a flight attendant was watching the child.
How did IndiGo respond?
IndiGo issued a short statement saying they are aware of the matter and are cooperating with authorities to investigate.
Is there any evidence yet?
As of now, there is no publicly confirmed evidence such as CCTV footage or official findings.
Has the airline taken any internal action?
IndiGo has not shared details about any internal action against the staff member.
Why is this incident trending?
The incident involves a child, expensive jewelry, and alleged crew involvement—making it highly sensitive and widely discussed online.