Food delivery apps have become an important part of daily life in India. From busy professionals to families at home, people depend on these platforms for quick and easy meals. However, along with convenience, mistakes in food orders are also becoming common. One such incident involving Zomato has raised serious concerns, especially about respecting food preferences.
A customer recently claimed that he received non-vegetarian food instead of a vegetarian dish. The issue was shared on social media and quickly caught public attention.
What Exactly Happened With The Zomato Order
A Zomato customer named Yeshwanth placed an order for special paneer biryani, which is a vegetarian dish. According to him, when the food arrived, he was shocked to find chicken biryani rice instead.
Hi Yeshwanth, this is extremely upsetting for us as we deeply respect all dietary preferences. Please allow us some time, so we can take this up with the restaurant partner and resolve it.
— Zomato Care (@zomatocare) January 7, 2026
The customer clearly mentioned that he is a strict vegetarian, and receiving non-vegetarian food was not just an inconvenience but emotionally disturbing for him.
Customer Shares Proof And Raises Complaint
After noticing the mistake, the customer contacted Zomato’s customer support. He claimed that he shared photo and video proof to show that the order was wrong.
However, the customer alleged that instead of resolving the issue properly, the support team ended the chat suddenly. This made him feel ignored and disrespected.
Feeling helpless, he decided to post screenshots and details of the incident on X (formerly Twitter) to seek attention and justice.
Why The Issue Is Serious For Vegetarians
In India, food choices are deeply connected to beliefs, religion, and personal values. For many people, consuming non-vegetarian food by mistake is a serious matter, not a small error.
Mistakes like these can break customer trust and raise questions about:
- Kitchen handling practices
- Food packaging
- Label accuracy
- Quality checks by delivery platforms
For strict vegetarians, such incidents can cause emotional distress.
Zomato’s Official Response To The Complaint
After the issue was highlighted on social media, Zomato Care responded publicly. The company apologized and said that it respects all dietary choices.
Zomato stated that it would investigate the issue internally and also speak with the restaurant partner responsible for preparing the food.
The company asked the customer for some time to look into the matter and promised to provide an update.
Customer Still Waiting For Clear Resolution
Even after Zomato’s response, the customer questioned the delay and asked how long the investigation would take. At the time of sharing the update, there was no clear timeline given for a final resolution.
This has again sparked debate about how food delivery platforms handle sensitive complaints and whether customer support systems are strong enough.
Public Reaction And Online Discussion
Many social media users supported the customer, saying that food platforms must be extra careful with vegetarian and non-vegetarian orders.
Some users pointed out that:
- Restaurants should follow strict separation rules
- Delivery apps must improve quality checks
- Customer support should not close complaints without consent
Others felt that fast delivery pressure may be leading to such mistakes.
Conclusion
This incident highlights a growing problem in India’s food delivery ecosystem. While apps like Zomato have made life easier, order accuracy and respect for food preferences must remain a top priority.
For customers, especially strict vegetarians, such mistakes are not minor. Zomato’s response shows accountability, but timely and transparent resolutions are equally important to rebuild trust.
As food delivery becomes more common, platforms and restaurants must ensure that convenience does not come at the cost of care and respect.
FAQs
What did the customer order on Zomato?
The customer ordered a special paneer biryani, which is a vegetarian dish.
What did he receive instead?
He claimed that he received chicken biryani rice.
Why was the issue serious for the customer?
The customer is a strict vegetarian, and receiving non-veg food was emotionally disturbing for him.
Did Zomato respond to the complaint?
Yes, Zomato apologized publicly and said it is investigating the issue with the restaurant partner.
Has the issue been fully resolved?
As per the latest update, the customer was still waiting for a clear and final resolution.