A customer from Ahmedabad recently raised a serious concern on social media after claiming that the food delivered by a restaurant through Zomato weighed less than what was promised. His post quickly went viral, pushing Zomato to respond publicly.
Customer Shares Complaint With Photos
The customer, identified as Yash Patel, posted on X that he ordered Kaju Butter Masala and Cheese Butter Masala, both listed as 250 grams.
However, when he weighed the items at home, the packets allegedly showed only 215 grams and 227 grams, including packaging.
He also uploaded images of the food placed on a weighing machine to support his claim.
Customer Accuses Restaurant of Wrong Practice
Yash wrote that this felt like “complete fraud,” as customers expect to receive the quantity they pay for. He mentioned that he tried contacting the restaurant, but their phone line was unavailable.
I ordered Kaju Butter Masala and Cheese Butter Masala (250gm each) from Zomato, but received only 215gm & 227gm including packaging. This is complete fraud Tried calling the restaurant but their incoming calls are switched off Order No:7536597723 @zomato @zomatocare pic.twitter.com/6kbNpnfOQL
— Yash Patel (@RoyallPatel) December 8, 2025
This raised questions among users about how food delivery platforms monitor such practices.
Zomato’s First Response to the Complaint
After the post started circulating widely, Zomato replied publicly, acknowledging the issue.
They wrote that they understood the customer’s concern and were checking with the restaurant.
Hey Yash, we hear you and completely understand how upsetting this must be. Please allow us some time, and we’ll check this with our restaurant partner and get back to you with an update.
— Zomato Care (@zomatocare) December 8, 2025
Zomato also promised to update him after speaking with the delivery partner and restaurant.
Customer Says He Did Not Receive Follow-Up
Yash later replied again stating that he had not yet received a proper update from Zomato’s customer support.
This again sparked engagement online, with many users sharing their own experiences of receiving underweight or mismatched food orders.
What This Incident Highlights
This case highlights a larger concern—lack of quantity checks in food delivery.
Many customers assume they are receiving exactly what is listed, but the actual weight is rarely verified.
With rising food prices and increased dependency on delivery apps, such issues are becoming more visible.
Why Such Complaints Are Increasing
There are a few possible reasons:
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Restaurants may reduce quantity to save cost.
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Delivery platforms often rely on restaurant-provided details.
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Customers now have access to weighing machines at home, making verification easier.
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Social media makes it simple for issues to go viral.
What Should Customers Do in Such Cases?
If customers feel they received less quantity, they should:
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Immediately report it through the app.
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Take pictures or videos as proof.
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Follow up if a response is delayed.
Platforms like Zomato usually issue refunds or credits after verifying.
Conclusion
The viral complaint about receiving 215g and 227g items instead of 250g has once again sparked discussion on transparency in online food delivery. While Zomato did respond to the complaint, customers still expect stricter quality checks and faster action. As food delivery continues to grow in India, maintaining trust and accuracy will remain crucial for platforms and restaurants alike.
FAQs
Q1. What did the customer complain about?
He claimed that his 250g food items from Zomato weighed only 215g and 227g, including packaging.
Q2. How did Zomato respond?
Zomato replied on social media saying they understood the issue and would check with the restaurant partner.
Q3. Did the customer receive a resolution?
He later posted that he was still waiting for an update, which continued the discussion online.
Q4. Does Zomato check food weight before delivery?
Generally, delivery apps rely on restaurant-provided quantities. Food weight is not checked during delivery.
Q5. What should customers do if food quantity is less?
They should report through the app, attach photos, and follow up if needed.