Zomato Customer Shares Shocking Food Handling Experience on X, Picture Goes Viral

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A Zomato customer has sparked a new debate on social media after posting a picture of his completely spilled food order. The photo, shared on X (formerly Twitter), shows two small containers covered in sauce, with the entire packaging drenched and messy. The incident quickly grabbed attention because the customer claimed he was charged multiple fees—yet received food in terrible condition.

Customer Shares Messy Food Delivery, Tags Zomato

The user “BeastStats” posted the image on December 11, expressing disappointment over the condition of the food. In his tweet, he wrote that despite paying delivery fee, platform fee, and packaging fee, the food still arrived in a completely mishandled state.

The photo shows the packaging box torn and covered with spilled cheese-based gravy, making the food almost inedible.

Social Media Reacts Strongly

As the picture went viral, many users questioned the rising cost of ordering food online and whether platforms like Zomato are ensuring quality control. Several people commented that they too have faced similar issues—spilled food, poor packaging, and late deliveries despite high charges.

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Some users also tagged Zomato CEO Deepinder Goyal, asking for strict action.

Why These Incidents Keep Happening?

Food delivery issues like spillage and bad packaging usually occur due to:

  • Improper sealing of food containers
  • Poor packaging material
  • Rushed delivery handling
  • Overfilled containers
  • Lack of monitoring at restaurants

As delivery charges and fees increase, customers naturally expect better quality and handling.

Zomato Yet to Respond on This Case

While Zomato often responds quickly to viral complaints, there has been no public reply to this tweet so far. The customer’s post continues to receive engagement, with many demanding that food delivery apps maintain strict packaging standards.

A Growing Concern Among Food Delivery Users

In recent months, social media has seen a rise in complaints related to:

  • Underweight food
  • Food spillage
  • Poor packaging
  • Delayed orders
  • Wrong items delivered

Customers say they don’t mind paying delivery fees—but only if the service remains reliable.

Conclusion

This incident highlights an ongoing problem in India’s food delivery ecosystem: rising charges but falling service quality. With more people choosing online food delivery for convenience, companies like Zomato will need to strengthen their packaging standards and ensure proper handling to avoid such viral backlash. Until then, customers will keep raising their voices online.

FAQs

Q1. What happened in the viral Zomato food spillage incident?

A customer received a food order that was completely spilled and poorly packed, and he shared the image on X.

Q2. Why did the post go viral?

The user complained that he was charged multiple fees, yet the food arrived in terrible condition.

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Q3. Did Zomato respond?

As of now, there is no public response from Zomato on this particular tweet.

Q4. What are common reasons for spilled food deliveries?

Weak packaging, overfilled containers, and improper handling during transport are major reasons.

Q5. How do customers usually get support?

Customers can contact Zomato through the in-app chat or tag ZomatoCare on social media.

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