City travel in India largely depends on app-based taxis like Uber and Ola. They promise convenience, but real experiences vary widely. Many passengers often complain about last-minute cancellations, rude replies, or unexpected fare arguments. However, once in a while, a moment of kindness reminds us that good people still exist. A recent example from Mumbai has gone viral because of one driver’s honesty and respectful communication.
Cab Driver Sends Polite Message After Canceling Ride
The incident began when a passenger booked a cab for a long route from Borivali to Thane. Usually, riders receive abrupt cancellation alerts or sometimes no explanation at all. But this driver decided to send a message before canceling.
Instead of simply exiting the ride, he wrote a clear and humble explanation that won everyone’s heart.
Driver Explains Why He Cannot Take the Trip
In his message, the driver said that the fare for the long journey was extremely low — around ₹250 for almost 1.5 hours of travel. He explained honestly that after fuel expenses and time investment, he would earn almost nothing.
He ended with a simple and sincere apology, saying “kshma chahta hun”, which means “I seek forgiveness.”
This small gesture of respect impressed the passenger.
Passenger Shares the Message Online, Internet Reacts
The rider posted the screenshot on Reddit, calling it the “most polite cancellation” they had ever received. The post quickly started trending because people appreciated the rare honesty.
Many users commented that such transparency should be encouraged, while others said they would not mind cancellations if communicated politely.
Why This Small Incident Feels Important
In a world where negative experiences dominate online conversations, this one polite message stood out. It showed that simple communication can make a big difference. Instead of frustration, the passenger actually felt empathy for the driver.
This moment highlights how fairness, respect, and basic humanity can help build trust between passengers and drivers.
A Reminder for Everyone
This story teaches that being honest doesn’t make a person weak — it builds respect. Whether you are a driver, a rider, or someone working in any service industry, communication can reduce stress and avoid misunderstandings.
Sometimes, it’s not the ride that matters — but the way we treat people along the journey.
FAQs
Why did the driver cancel the ride?
He canceled because the fare for the long route was too low and he would not earn anything after fuel costs.
Why did this message go viral?
Because the driver sent a very polite and respectful explanation instead of canceling silently.
Where did the passenger share this experience?
The passenger posted it on Reddit, where it gained a lot of attention.
How did people react online?
Most users praised the honesty and said they would appreciate more such polite communication.
Conclusion
The Mumbai cab driver’s polite message has become a refreshing reminder that kindness still exists in everyday life. While city travel is full of challenges, a small gesture of respect can change the entire experience. This story proves that clear communication and empathy are just as important as the service itself.