A disturbing road rage incident linked to a Rapido cab ride has raised serious questions about passenger safety in app-based transport services. A journalist has alleged that he was attacked with an iron rod by a Rapido driver after pointing out unsafe driving behaviour during the journey. A video related to the incident has now gone viral on social media, sparking public anger and concern.
Where Did the Incident Happen?
The exact location of the incident has not been officially confirmed yet. However, the vehicle number plate visible in the viral video suggests that the car is registered in Faridabad, Haryana. The journalist mentioned Gurugram while sharing his experience, but authorities are yet to clarify the precise spot.
Rapido driver assault with rod.
Reason: I asked him to stop holding his phone to his ear in a call and put both hands on steering wheel. Before this he’d already nearly hit a motorcycle.
The real shocking thing is that no response from @rapidobikeapp for two days. It seems he… pic.twitter.com/1WKXDElgzz
— shoaib daniyal (@ShoaibDaniyal) December 17, 2025
This lack of clarity has also added to the confusion and worry among daily commuters who regularly travel between Gurugram and Faridabad.
What the Journalist Alleged
According to the journalist, the problem started during the ride when the driver was continuously talking on the phone while driving, holding it to his ear. The passenger requested the driver to keep both hands on the steering wheel and focus on driving, purely for safety reasons.
The journalist further claimed that before this argument, the driver had almost hit a motorcycle on the road. This made him more concerned about his safety, prompting him to speak up.
Soon after the warning, the situation reportedly turned aggressive.
Assault on the Road After Argument
The journalist alleged that the driver stopped the car in the middle of the road and came towards him holding a rod. In the video, the driver can be seen behaving aggressively while people around try to understand what is happening.
Some bystanders are heard questioning why the car was stopped and asking the driver to move the vehicle forward as it was blocking traffic. Another person questioned the violence, asking why the driver was hitting someone and what he would gain from it.
Despite people intervening, the driver is seen lifting the rod again before finally getting back into the car and driving away.
Video Goes Viral, Public Reacts Strongly
After the video surfaced online, many users expressed shock and anger. Several people shared their own negative experiences with app-based cab and bike services.
Many users demanded strict action against the driver and questioned Rapido’s driver verification process. Some said they had already stopped using the platform due to safety concerns, while others pointed out that drivers using mobile phones while driving has become a serious and common problem.
The incident has triggered a larger debate about passenger safety, driver behaviour, and platform responsibility.
Journalist Questions Rapido’s Response
In his social media post, the journalist claimed that Rapido had not responded even after two days of the incident. He also alleged that the driver was still active on the platform at the time of his post.
He warned people to be cautious while choosing cheaper ride options, stating that saving a small amount of money should not come at the cost of personal safety.
As of now, there is no confirmed public statement from Rapido regarding the incident.
Growing Safety Concerns in App-Based Transport
This case highlights a growing issue faced by many urban commuters in India. While app-based transport services offer convenience and affordability, incidents like this expose gaps in driver training, background checks, and complaint handling systems.
Experts often suggest that companies must regularly train drivers on behaviour, road safety, and conflict handling. Strict penalties for violence and unsafe driving are also necessary to build trust among users.
Legal Action and Accountability
If proven true, assault with a weapon is a serious criminal offence under Indian law. Such cases require immediate police investigation and platform-level action, including suspension of the driver until the matter is resolved.
Passengers are advised to record details, report incidents promptly through the app, and approach local authorities when physical harm is involved.
Conclusion
This shocking Rapido driver assault case serves as a serious warning for both passengers and ride-hailing companies. Safety should always come first, and no passenger should face violence for raising genuine concerns. While technology has made travel easier, strong monitoring, quick action, and accountability are essential to prevent such incidents. Authorities and companies must work together to ensure that public trust in app-based transport is not broken.
FAQs
What is the Rapido driver assault case about?
The case involves a journalist who alleged that a Rapido driver attacked him with a rod after he asked the driver not to use his phone while driving.
Was the assault caught on video?
Yes, a video showing the driver holding a rod and behaving aggressively has gone viral on social media.
Where did the incident take place?
The exact location is not confirmed, but the vehicle involved is registered in Faridabad, Haryana. The journalist mentioned Gurugram while sharing the incident.
Has Rapido taken any action?
As of now, there is no confirmed official response or action announced by Rapido regarding the incident.
What should passengers do in such situations?
Passengers should prioritise safety, try to stay calm, report the issue through the app, save evidence like videos or screenshots, and contact the police if there is physical assault.
Is mobile phone use while driving allowed?
Using a mobile phone while driving is dangerous and illegal in many cases. Drivers are expected to follow traffic rules and ensure passenger safety at all times.