A Mumbai woman recently faced a troubling experience that raised serious questions about food safety in quick-commerce delivery apps. Saptakee Sengupta, a regular Blinkit user, received a loaf of bread that was not only expired but also covered with visible mould.
The incident has now sparked a larger conversation about whether ultra-fast delivery is affecting basic quality checks.
Customer Discovers Expired Bread Two Days After ‘Use By’ Date
According to Saptakee, she ordered bread expecting a normal delivery for her daily meal. But when she opened the packet, she was shocked to see green mould patches all over it.
The bread carried a “Use By: May 2, 2025” label — but Blinkit delivered it on May 4, 2025, two days after expiry.
The unpleasant discovery made her immediately question how such an item could pass through Blinkit’s quality control system.
Complaint Shared Publicly on Social Media
Not willing to ignore the incident, Saptakee took to X (formerly Twitter). She posted clearly visible images of the expired bread and tagged Blinkit along with civic and food safety authorities.
Her post read:
“@letsblinkit what’s happening? Sending mouldy expired bread order no 3316680. @blinkitcares #foodministerindia @mybmc”
The images went viral, with many users expressing disappointment and concern.
Blinkit Responds Quickly to the Complaint
Blinkit was quick to react publicly. They replied to her post, asking for more information and promising assistance. Their response said:
“We appreciate your time & would be happy to assist you with the concern raised. Could you please provide us with the information we requested previously?”
While their prompt reply was appreciated, many users felt the issue highlighted a deeper problem — whether the race for ultra-fast delivery is compromising product safety.
Fast Delivery vs Food Safety: A Growing Concern
Blinkit has been praised for delivering items in minutes, but several online complaints suggest that quality control may be slipping.
Customers from different cities have reported issues like:
- Stale or expired food items
- Wrong products
- Damaged packaging
- Missing freshness checks
Consumers increasingly feel that convenience should not come at the cost of health.
Why Incidents Like This Matter
Food safety is not just a small mistake — it directly affects consumer health. Even a minor lapse can lead to food poisoning or serious infections.
Incidents like this reduce customer trust in fast-delivery platforms. With more people depending on such apps for daily groceries, strict quality supervision is now more important than ever.
Conclusion
The Blinkit mouldy bread case is a strong reminder for all quick-delivery platforms: speed should never override safety. Customers trust these apps for essential items, especially food. Even one expired product can cause serious damage, both to health and reputation.
As online grocery shopping becomes a daily habit for many Indians, companies must ensure tougher checks, fresher products, and accountability. Meanwhile, customers should always inspect items immediately after delivery and raise complaints when something seems wrong.
FAQs
What exactly happened with the Blinkit order?
A customer in Mumbai received mouldy, expired bread that was two days past the “use by” date.
How did Blinkit respond?
Blinkit replied quickly on X, asking for details and assuring support.
Is this the first time such an incident has happened?
No. Many users online have previously reported issues related to stale or incorrect items.
What should customers do if they receive expired food?
Immediately take photos, raise a complaint on the app, and contact customer support. Posting on social media often speeds up the response.
Can expired bread cause health issues?
Yes. Mouldy bread can cause stomach infections, allergies, and serious food poisoning.