Businessman and BharatPe co-founder Ashneer Grover recently shared his frustration on social media about the long waiting queues at Delhi’s Indira Gandhi International Airport.
He mentioned that it took him almost 30 minutes just to enter Terminal 3, which he described as “unacceptable” for a busy international airport.
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ToggleGrover Shares Suggestions Online
In a series of posts, Grover listed what he believed could help reduce crowding.
He suggested separate entry gates for international and business-class passengers.
He also recommended adding more staff at the entry point and reducing the number of checks passengers go through after reaching the boarding gate.
Comment on Flights From Chandigarh
International passengers such as terminal entrance, security & immigration counters (or International passengers), available for business class passengers. As you are aware, Immigration is a sovereign function across the world and as the Airport operator we regularly (2/4)
— Delhi Airport (@DelhiAirport) February 23, 2023
Grover also pointed out how many passengers from Punjab travel all the way to Delhi to catch international flights.
He suggested that more long-distance flights to countries like the USA, UK, and Canada should start directly from Chandigarh Airport to reduce travel load at Delhi Airport.
Delhi Airport Shares a Detailed Response
Delhi Airport responded publicly to Grover’s posts.
The airport authority clarified that special entry points and counters already exist for international and business-class passengers.
They also explained that immigration is a central government–controlled function, and airports cannot change those processes on their own.
The airport added that they regularly coordinate with security agencies, immigration officers, and the government to improve the overall experience for passengers.
Why This Debate Matters
Air travel in India has increased sharply in the past few years.
Delhi Airport, being one of the busiest airports in Asia, often faces heavy rush at peak hours.
Grover’s comments reflect the concerns of many passengers who have complained about long queues during festive seasons and holiday months.
Public Reaction to the Exchange
Many social media users supported Grover’s points, appreciating that someone raised the issue openly.
Others felt that airports are already overloaded and need more infrastructure upgrades to match international standards.
The conversation highlighted how customer feedback and public pressure can push authorities to communicate and take action.
Conclusion
The exchange between Ashneer Grover and Delhi Airport opened an important discussion on the need for smoother processes and better crowd management.
With more Indians traveling now than ever before, upgrading airports and improving passenger flow has become essential.
Both sides presented their views, but the debate shows that passengers are expecting quicker and more efficient services from India’s busiest airports.
FAQs
What complaint did Ashneer Grover make about Delhi Airport?
He complained about long waiting time at the entry of Terminal 3 and suggested changes to reduce crowding.
How did Delhi Airport respond?
The airport clarified that separate facilities already exist for certain passengers and explained that immigration procedures cannot be changed by airport authorities alone.
Why did Grover mention Chandigarh Airport?
He believes many passengers from Punjab depend on Delhi Airport, and starting more international flights from Chandigarh could reduce rush.
Is long waiting time a common problem at Delhi Airport?
During peak hours and holiday seasons, passengers often report long queues at entry, check-in, and security.
Did passengers support Grover’s comments?
Yes, many users agreed with him, saying airports need faster systems and better management.