A woman recently raised a complaint on social media after she allegedly did not receive some food items from her Zomato order. The issue gained attention online, leading to a response from the food delivery platform.
Frustration Over Missing Food Items
A customer, identified as Moni on social media platform X (formerly Twitter), shared that she placed an order through Zomato but did not receive all the items she paid for. According to her, this was not the first time. She claimed that the same issue had happened on two earlier occasions as well.
This time too, one of the main items she ordered, roti, was missing from the delivery. She posted a picture of the bill and the delivered food, stating that she felt “scammed” by the restaurant.
Repeated Issue Leaves Customer Upset
Moni also mentioned that she tried contacting Zomato customer support but could not connect with an executive. Due to this repeated issue and lack of immediate support, she stated that she was considering uninstalling the app.
She tagged Zomato’s official handle and wrote that she expected better accountability and response from the platform, especially when such incidents keep repeating.
Zomato Acknowledges and Responds
After the post gained attention, Zomato replied publicly to her complaint. The company assured her that they understood the frustration caused by receiving an incomplete order and promised to look into the matter.
Later, Zomato shared another update stating that the issue had been resolved through a phone call. They also assured her that the support team is available if she needs further assistance.
Online Reactions and Previous Incidents
This complaint sparked discussions among social media users. Some agreed that missing items are a common issue with food delivery services, while others shared their own experiences. Similar complaints have gone viral in the past, where customers reported missing items or even fake restaurant listings on delivery apps.
Food delivery apps have grown massively in India, but complaints show that customer service consistency and restaurant quality checks still need improvement.
Conclusion
Ordering food online has become a daily habit for many people. While the convenience is unmatched, issues like missing items can be frustrating. Zomato’s quick response in this case shows the importance of addressing customer concerns publicly and promptly. For customers, raising complaints with proper proof often helps in resolving the issue faster.
FAQs
What was the customer’s main complaint?
She claimed that the restaurant repeatedly delivered incomplete orders, and this time the roti was missing from her meal.
How did Zomato respond?
Zomato acknowledged the issue, investigated it, and informed that the matter was resolved over a call with the customer.
Has this type of issue happened before?
Yes, missing food items and order mismatches are common complaints that users occasionally report on social media.
Can customers get refunds for missing items?
Yes, if verified, Zomato usually provides a refund, coupon, or replacement depending on the situation.
What should customers do if items are missing?
They should immediately report the issue using the app’s support section and attach photos if possible for a faster resolution.